Bromley Carpet Cleaning Privacy Policy
This Privacy Policy explains how Bromley Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It also explains your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our carpet cleaning and related services, or by contacting us to request information or a quotation, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Bromley Carpet Cleaning customers and prospective customers in our operating area, including individuals making enquiries, booking services, or otherwise interacting with us in relation to our carpet cleaning and associated services for residential or commercial premises.
Personal Data We Collect
We collect and process personal data that is necessary for us to provide our services and to run our business. The types of personal data we may collect include:
Contact details such as name, address, property access details, billing address and preferred contact methods. Booking and service information such as details of the services requested, dates and times of appointments, notes about your property that are relevant to the service, and records of communications about your booking. Payment and invoicing information such as records of payments received, payment method used, and invoicing history. We do not store full payment card details, but our payment processors may process limited payment data as required to complete transactions. Communication records such as email correspondence, messages, and notes of telephone conversations relating to enquiries, quotations, bookings, complaints or feedback. Marketing preferences such as whether you have consented to receive marketing messages, your communication preferences and any opt-out requests.
We may also collect technical information about how you interact with our website, such as your IP address, device information and basic browsing activity, where this is necessary for security, analytics or site performance.
How We Collect Your Data
We collect personal data in a number of ways, including:
Directly from you when you contact us by telephone, via our website, by post or in person to request information, a quotation or to make a booking. During the provision of services at your property, where we may record information necessary to complete the work safely and effectively. From third parties, where you have authorised them to share your information with us for the purpose of arranging our services, for example letting agents or landlords. Through the use of cookies or similar technologies on our website, where permitted by law and, where required, with your consent.
Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract. We process personal data to enter into and perform our contract with you, including handling enquiries, providing quotations, carrying out carpet cleaning services, taking payment and managing any related customer service issues.
Legal obligation. We may process personal data where necessary to comply with our legal obligations, for example tax and accounting requirements or responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, preventing fraud, ensuring network and information security and maintaining appropriate records.
Consent. In some limited situations we may rely on your consent, for example for sending certain direct marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide carpet cleaning and related services, including handling enquiries, scheduling appointments, delivering services at your property and managing follow-up visits where needed. To communicate with you about your bookings, including confirmations, reminders, updates or changes to scheduled work and post-service communications. To process payments and maintain accurate financial and accounting records. To respond to queries, complaints and requests to exercise your data protection rights. To manage and improve our business, services and customer experience, including internal training and quality assurance. To send you service-related messages and, where permitted, relevant marketing or promotional information about our services. You can opt out of marketing communications at any time. To comply with our legal and regulatory obligations.
Data Retention
We will keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting or reporting requirements.
In general:
Core customer records relating to bookings and services are retained for a period that allows us to respond to queries, handle any disputes and meet our legal obligations. Financial and invoicing information is retained for periods required by tax and accounting laws. Marketing records, including consent and opt-out information, are retained while you remain subscribed to our marketing communications and for a reasonable period thereafter to evidence our compliance with data protection law. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Examples of third party processors may include:
Payment processing providers who handle card and electronic payments. IT and system support providers who assist with hosting, maintaining and securing our systems and website. Accountancy or bookkeeping services who help us meet our financial and reporting obligations. Communication service providers that enable us to send booking confirmations, reminders or service messages.
We require all third party processors to protect your personal data and to handle it in accordance with data protection law. We do not sell your personal data to third parties.
We may also share personal data where required by law, for example with law enforcement authorities or regulatory bodies, or where necessary to establish, exercise or defend legal claims.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent mechanisms recognised by data protection law.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training and regular review of our security practices.
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are responsible for keeping any passwords or access details confidential when interacting with us online.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data.
Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and to object at any time to the use of your personal data for direct marketing.
Right to data portability. In some circumstances, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller.
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the details provided on our main customer correspondence channels. We may need to verify your identity before responding to your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual customer information channels, and the revised policy will apply from the date it is communicated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Bromley Carpet Cleaning.
