Bromley Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Bromley Carpet Cleaning provides carpet, upholstery and related cleaning services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation booking or receiving services from Bromley Carpet Cleaning.
Company means Bromley Carpet Cleaning, the provider of the services.
Services means carpet, rug, upholstery, hard floor and other cleaning services provided by the Company, including any related treatments, stain removal, and sanitisation where agreed.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
The Company provides domestic and commercial cleaning services as agreed at the time of booking. The specific work to be carried out will be confirmed by the Company based on the information supplied by the Client during the booking process.
The Company reserves the right to adjust the Services or the quoted price if the information provided by the Client at the time of booking is incomplete, inaccurate, or if the condition of the items or Premises differs significantly from what could reasonably be expected.
The Company does not undertake structural repairs, pest control, or any work that falls outside normal cleaning services, and will not move heavy or fragile furniture or items that may pose a risk to the safety of operatives or to the Premises.
3. Booking Process
Bookings may be made via the Company’s chosen communication channels. When making a booking, the Client must be over 18 years of age and legally capable of entering into a binding contract.
The Client is responsible for providing accurate details of the Premises, items to be cleaned, access arrangements, parking availability and any particular concerns, such as known stains, damage or delicate fabrics. Failure to provide accurate information may affect the quality of the Services and the final price.
A booking is accepted only when confirmed by the Company. Confirmation may be provided verbally or in writing and will include the date, approximate time of arrival, and the Services requested. Any quoted arrival time is an estimate and may vary due to traffic or other unforeseen circumstances, while the Company will use reasonable endeavours to attend as scheduled.
4. Access and Client Obligations
The Client must ensure that suitable access to the Premises is available at the agreed time. This includes providing keys or codes if necessary, ensuring that a responsible adult is present where required, and arranging appropriate parking for the Company’s vehicle where applicable.
The Client agrees to remove small furniture and personal items from the areas to be cleaned, or to inform the Company in advance if assistance is required. The Company is not responsible for moving heavy, valuable or fragile items, or for any damage occurring as a result of moving such items at the Client’s request.
The Client must ensure that electrical and water supplies are available and in safe working order at the Premises. The Company reserves the right to decline or suspend Services if conditions at the Premises are unsafe, unsanitary, or present a risk to health and safety.
5. Pricing and Quotations
Prices are provided based on the information supplied by the Client, including room sizes, number of items, level of soiling and access. Quotations may be given as an estimate per room, per item, or for the complete job.
All quotations are given in good faith but may be subject to change if, upon arrival, the actual work required differs from that described by the Client. The Company will inform the Client of any change in price before commencing work where reasonably possible.
Prices may vary depending on the location of the Premises within the Company’s service area and any additional travel or parking charges incurred. Any parking fees or congestion charges incurred in the course of providing the Services may be added to the final invoice.
6. Payment Terms
Payment is due in full upon completion of the Services unless otherwise agreed in advance. The Company may accept payment by cash, card, bank transfer or other methods as specified at the time of booking.
For certain bookings, including larger commercial contracts, the Company may require a deposit or advance payment. Any deposit requirements will be communicated to the Client before the booking is confirmed.
Where payment is not made on completion, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs incurred in the collection of unpaid sums.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company adequate notice. The Company requests a minimum of 24 hours notice for cancellation or rescheduling of standard domestic appointments, and may require longer notice for larger or commercial jobs, as agreed at the time of booking.
If the Client fails to provide adequate notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full quoted price for the Services. This fee reflects the time reserved and the resources allocated for the booking.
If the Company needs to cancel or reschedule a booking due to unforeseen circumstances, it will give the Client as much notice as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect loss or cost arising from such cancellation or rescheduling.
8. Service Standards and Limitations
The Company will provide the Services with reasonable care and skill and in accordance with industry practices. However, the results of cleaning may vary depending on the age, type and condition of carpets, fabrics and surfaces, as well as the nature and duration of stains.
The Company does not guarantee complete removal of all stains, odours or marks. Some stains and damage may be permanent and not fully removable by cleaning. The Client acknowledges that pre-existing wear, fading, damage or discolouration may become more visible after cleaning.
The Company will use products and methods that are suitable for the materials being cleaned, based on information provided by the Client and reasonable inspection. The Client must inform the Company of any known sensitivities, previous damage, or manufacturer instructions that may affect the choice of cleaning method.
9. Client Property and Preparedness
The Client is responsible for ensuring that carpets, rugs, upholstery and other items to be cleaned are in a condition suitable for the work to be carried out. This includes checking for loose seams, fraying, unstable dyes, and pre-existing damage.
The Company will not be responsible for damage that results from pre-existing conditions, manufacturing defects, inadequate installation, loose fittings, or items that are already worn or weakened. The Company may decline to treat items where there is a significant risk of damage and will inform the Client accordingly.
The Client must ensure that pets and children are kept away from work areas and equipment during and immediately after cleaning, particularly while carpets and upholstery are still damp, to avoid accidents and re-soiling.
10. Liability and Insurance
The Company carries appropriate public liability insurance for the Services it provides. If accidental damage to the Client’s property occurs directly as a result of the Company’s negligence, the Client must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the Services.
The Company’s total liability for any loss or damage arising under or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the value of the Services supplied under the specific booking, or the amount recoverable under the Company’s insurance policy in respect of such loss, whichever is greater.
The Company shall not be liable for any loss of profits, loss of business, business interruption, loss of data, loss of opportunity, or any indirect or consequential loss. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
11. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, and in any event within 48 hours of completion, so that an appropriate inspection and any remedial action can be arranged.
The Company will investigate all complaints promptly and will, at its discretion, offer to re-clean affected areas or provide another reasonable remedy where the complaint is justified and directly related to the standard of the Services provided.
The Client’s rights under consumer legislation are not affected by this clause. However, the Client’s failure to notify the Company within a reasonable timeframe may affect the ability to investigate and resolve the issue.
12. Waste Handling and Environmental Practices
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations.
Any waste collected from the Premises as part of the cleaning process, such as extracted soiling, rinse water and disposable materials, will be managed responsibly. The Company will not remove large volumes of general household waste, builder’s waste or items not directly related to the Services unless separately agreed.
The Client agrees not to request the Company to dispose of hazardous, controlled or prohibited materials. If such materials are discovered, the Company may cease work in the affected area and advise the Client on appropriate specialist disposal arrangements.
13. Health and Safety
The Company will carry out the Services in a manner that is consistent with relevant health and safety requirements. Operatives may wear appropriate protective equipment and may ask the Client to keep certain areas clear during cleaning.
The Client must inform the Company of any known hazards at the Premises, such as loose flooring, exposed wiring, or other risks. The Company reserves the right to cease work if conditions are unsafe and may charge for any time already spent on site.
The Client should take care when walking on damp carpets or floors after cleaning, as these surfaces may be slippery. The Company is not responsible for accidents occurring after it has left the Premises, where appropriate warnings have been given.
14. Data Protection and Privacy
The Company may collect and store personal information about the Client, such as name, address, and contact details, for the purposes of managing bookings, delivering Services and handling payments.
The Company will take reasonable steps to protect such information and will only use it for legitimate business purposes, including communication about bookings and services. Personal information will not be sold to third parties.
By providing personal details, the Client consents to their use for these purposes. The Client may request details of the information held about them and can ask for corrections to be made where necessary.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the revised Terms and Conditions have been published or otherwise made available to the Client.
It is the Client’s responsibility to review the current Terms and Conditions at the time of booking. The version in force at the time of each confirmed booking will apply to that booking.
16. Force Majeure
The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Agreement where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power failure, accidents, illness, or government restrictions.
In such circumstances, the Company will use reasonable endeavours to inform the Client and to reschedule the Services as soon as reasonably practicable.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written or verbal confirmation of booking, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, promises, assurances or representations, whether written or oral, relating to the same subject matter.
By making a booking with Bromley Carpet Cleaning, the Client confirms that they have read, understood and agreed to these Terms and Conditions.
